Well, they are for me anyway…
Today I killed my website.
It’s easy done. I have two mySql databases; one for this site and one for messing around with. I decided to delete the ‘play’ database to create another for different reasons. Except I didn’t. I deleted the database this whole site revolves around.
Step 1. Panic! Thankfully I’ve not had the feeling of a massive-irreversible-f–k up for quite some time. I remember it well.
Step 2. Look for ‘undo’, ‘undelete’ or ‘restore’ options. Nothing.
Step 3. Go to www.dataflame.co.uk and log onto the support chat. I got an operator (William) in about 20 seconds. He had a look, but I couldn’t tell him my log in password so there was nothing he could do. He told me to submit a support request.
Step 4. Submit support request and begin chewing nails nervously. Just how long would a support request take to be picked up? Same day? Next day? Who knows.
Step 5. Check emails impatiently for 5 minutes. Nothing.
Step 6. Check the site to see if by some miracle the last 10 minutes has all been a bad dream. Amazingly it’s back! A minute later I get an email from dataflame support (William again, I assume it’s the same guy). Telling me it’s fixed and to check it and report any further problems.
Step 7. Breath again.
There we go. From the time of my dumb ass mistake to Dataflame support picking up the pieces and sending me on my way again was little more than 10 minutes. I’ve used their support several times before and it’s always been very good but that was for really minor issues compared to this.
Really good job Dataflame guys. I know where my hosting is staying for the foreseeable future. I always recommended you before but now I’m on a crusade to put the entire internet in your hands! Sort of. Well here’s a banner ad anyway…

Thanks Dataflame!